Customer Service from Ski Butlers

Customer Service

Here at Ski Butlers we strive to make sure that we are doing everything we can to give you an enjoyable, simple and fun ski vacation. Planning and executing any trip can be stressful, especially one that involves so many logistics like a ski trip. With all the steps that it takes to get on the mountain, you shouldn’t have to deal with minor issues that take away valuable time from your trip. When you rent your ski equipment through Ski Butlers, leave your ski complications to us because nothing is more important than making sure you are enjoying your vacation and have more time to enjoy it.

Calling Ahead

Planning your ski equipment reservation and then arriving at the ski resort can be exhausting and we know things are always bound to change. Whether it be the time you’re arriving, where you’re staying, or even ski equipment measurements being a little off, the last thing you should be worrying about is if your Ski Tech will have all the right information. With calls confirming your reservation at least 24 hours in advance and another call, day of delivery, we’ll confirm all the information with you ahead of time so you don’t have to worry about it during your well earned vacation. 

Forgot Something?

Forgetting something vital on a vacation can be one of the most frustrating things to have happen. Whether it’s a pair of goggles or a pair of snow pants nothing should be holding you back from your plans and you shouldn’t have to deal with the hassle of going to a shop just to rent a pair of snow pants. Let Ski Butlers take care of whatever other ski equipment you may need while you keep enjoying your time in the mountains. By giving us a call we can rent whatever it is you may need so you can spend less time stressing and more time relaxing. 

Questions

Let’s face it, you can find pretty much any piece of information on the internet these days, but hearing someone’s honest opinion on the subject in conversation is always better. That’s the kind of service you can expect out of our Ski Technicians during your delivery. Maybe you got into town late and are looking for a quick bite to eat, or this is your first time at this mountain and you want some insider knowledge? Our Ski Techs know these areas and can give you straight answers so you can spend less time searching and more time exploring. 

Swapping Gear

Ski and snowboard gear can definitely be a hard thing to get used to if you’re new to the sport. Even our Ski Technicians can tell you about the trial and errors of boots and skis they’ve had over the years. While some people find out after buying gear that it’s not right for them, you won’t have to worry about that while renting with Ski Butlers. Noticing problems with your boots or maybe want to change out your skis? It might be time to take an apres break while you wait for one of our Ski Technicians to meet you at the mountain with your new gear within 45 minutes. The only thing you’ll have to worry about is what trail you’re going to hit next. 

Picking Up

The end of a ski vacation is overwhelming with all the mayhem of packing, and attempting to make it to the airport on time, and the last thing you should worry about is your ski equipment. Plans change and if that means switching the pick up time or location in order to make things more convenient to you, then Ski Butlers is just one quick call away. You’ll be walking away from your vacation stress free and joyous thanks to our amazing staff of knowledgeable Ski Technicians. 

Learn More

Want to learn about what skis Ski Butlers offers? You can check out our equipment here. You can also learn about what Ski Butlers is doing to keep you safe this winter during your vacation. Make sure to make your reservation and we can’t wait to see you on the slopes this winter.